Gwin9 takes the privacy of Malaysian members seriously. This document sets out in detail how we collect, store, use, and protect your personal data — in compliance with the Personal Data Protection Act (PDPA) Malaysia 2010.
You have the right to know what happens to your data. And we are fully committed to being transparent about it.
Six core principles that guide how we handle your data
All data transmitted between your device and gwin9 servers is encrypted using 256-bit SSL — the same security technology used by Maybank, CIMB, and other major Malaysian banks. Your information cannot be intercepted by third parties.
Gwin9 operates in full compliance with the Personal Data Protection Act (PDPA) Malaysia 2010. This means our data collection is limited, purposeful, and subject to your consent. You have the right to access, correct, and request deletion of your data.
Gwin9 has never and will never sell, rent, or share members' personal information with advertisers, data brokers, or any commercial third party without your explicit consent. Your data is used solely for gwin9 services.
Only gwin9 staff who require access strictly for service purposes are permitted to view your data. All access is logged and monitored. Our staff undergo regular privacy training and are bound by strict confidentiality agreements.
You have the right to request deletion of your personal data from gwin9 systems at any time. Such requests will be processed within 30 business days, subject to mandatory statutory record retention requirements.
In the event of any security breach that may affect your data, gwin9 is committed to notifying affected members within 72 hours — well ahead of what is legally required.
Gwin9 ("we", "platform") is an online betting and casino platform operating through the website gwin9.click. We are fully committed to protecting the privacy and personal information of all our members, especially users from Malaysia.
This Privacy Policy explains:
This Privacy Policy applies to all users who visit, register with, or use any gwin9 service, including the website, account portal, and all platform features. By using our services, you agree to the terms set out in this Privacy Policy.
Legal Compliance: This Privacy Policy is prepared in accordance with the Personal Data Protection Act (PDPA) Malaysia 2010 and its prevailing amendments. We also adhere to relevant international information security standards.
Gwin9 only collects data that is genuinely necessary to provide you with an effective and secure service. The data collected is organised into the following categories:
| Data Category | Example Information | Requirement |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth, profile photo | Mandatory (KYC) |
| Contact Data | Malaysian phone number, email address, residential address | Mandatory |
| Financial Data | E-wallet owner name, registered bank account number (encrypted), MYR transaction history | Mandatory |
| Gaming Activity Data | Betting history, winnings, game types played, session duration | Mandatory |
| Technical Data | IP address, device type, web browser, operating system, error logs | Automatic |
| Optional Data | Language preference, promotional preferences, satisfaction feedback | Optional |
Gwin9 do not collect sensitive data such as medical information, political views, or religious beliefs unless you voluntarily disclose them to our support team.
Your personal data is collected through several channels:
Gwin9 uses your personal data solely for legitimate and necessary purposes. Below is a full list of how your data is used:
Gwin9 processes your personal data on the following legal bases under Malaysia's PDPA 2010:
Where data processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the validity of any processing that took place prior to the withdrawal.
Gwin9 does not sell your personal data to any third party for commercial purposes. However, we may share limited information with the following categories of third parties for legitimate purposes only:
Companies that provide technical infrastructure for gwin9, including cloud service providers, cybersecurity providers, and payment processing systems. They may only use your data for the purpose of delivering their services to gwin9 and are bound by strict confidentiality agreements.
Recognised KYC services we use to verify member identities — limited strictly to information required for verification only.
Gwin9 may be legally required to disclose information to authorised Malaysian authorities such as the PDRM, SPRM, or Bank Negara Malaysia upon receipt of a valid official directive.
Cross-Border Data Transfer: Where your data needs to be processed outside Malaysia (e.g. by international cloud service providers), gwin9 ensures equivalent protection through data processing agreements that comply with PDPA standards.
Gwin9 retains your personal data only for as long as necessary for the stated purposes or as required by Malaysian law:
Gwin9 implements a range of technical and organisational measures to protect your data:
Shared Responsibility: While gwin9 takes all reasonable steps to protect your data, the security of your account password is your responsibility. Do not share your password with anyone, and use a strong, unique password for your gwin9 account.
Under Malaysia's PDPA 2010, you have the following rights regarding your personal data held by gwin9:
Request a copy of the personal data we hold about you. Requests are processed within 21 working days.
Request corrections to inaccurate or incomplete data. This can be done directly through your account portal.
Request deletion of data that is no longer required, subject to statutory retention requirements.
Object to the processing of your data for direct marketing purposes at any time, free of charge.
Request a copy of your data in a machine-readable format (JSON/CSV) for portability.
Request that processing of your data be temporarily restricted under certain circumstances while an investigation is ongoing.
How to Exercise Your Rights: Submit a written request to support@gwin9.click with the subject line "PDPA Data Rights Request" along with your full name and account number. gwin9 will respond within 21 business days.
Gwin9 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage cookies through your web browser settings. Please note that disabling essential cookies may affect your login functionality and session security on gwin9. For mobile devices, cookie settings can be managed through your browser's settings menu (Chrome, Safari, or Firefox).
Gwin9 is a betting platform intended solely for individuals aged 18 and above. We does not intentionally collecting personal data from individuals under the age of 18.
If we discover or become aware that we have collected data from a minor, we will take immediate steps to:
If you become aware that an individual under the age of 18 has registered a gwin9 account, please contact us immediately at support@gwin9.click.
Gwin9 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. In the event of material changes, we will notify you via:
Continued use of gwin9 services after a change notice has been issued will be considered acceptance of the updated Privacy Policy. The "Updated" date at the top of this document will always reflect the latest version.
We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or how gwin9 handles your personal data, please contact our Data Protection Officer (DPO):
You may also refer to Terms & Conditions and the page Responsible Gaming us for more information regarding gwin9 user protection.
Over 500,000 Malaysian members have trusted gwin9 with their personal data. With 256-bit SSL encryption, full PDPA compliance, and our commitment to never selling your data, you can play with complete peace of mind. Register for free today.